An authorization hold (or pre-authorization) is placed on your card when an order is placed via debit or credit card. This generates what looks like a deduction of the purchase price from your funds available. The money is still in your account; however, the amount of the authorization hold is restricted from use. This process ensures the funds necessary to complete the transaction remain available until the order is processed. Once processed, the funds are deducted from your account. Please note, most holds last from 3 to 7 days; however, the holding periods do vary from bank to bank. Brother International Corporation does not fully authorize the actual charge until processing of the merchandise; however, if there is a delay from the purchase date until the processing date of your merchandise, we will continue to authorize the purchase to verify the funds remain available.
In the event that your order is cancelled, the hold is usually removed within 72 hours; however, you may contact your bank to request a release of any holds on your account. For more information on hold releases, please contact the bank that issued your card for their policy regarding authorization holds.
