Brother Certified Refurbished Promise

“Refurbished” products are devices that have been returned to Brother for a variety of reasons and then put through a rigorous refurbishment process.

You can expect your refurbished product to be free of major physical damage. Although slight blemishes are possible, we do our best to make sure it’s a product that you can be proud to own. Remember, our Brother Certified Refurbished products follow the same return policy as new products.

The packaging on refurbished products from Brother may be labeled either "Refurbished" or "Certified Reconditioned." Regardless of label, there is no difference in the refurbishment process, the components used, or the technicians who inspect and recondition these devices. In both cases, these products are covered with a Brother limited warranty.

Refurbished products can originate from a variety of sources, including customer returns and cancelled orders. Refurbished products may also be fully functional devices that leave our business partner’s warehouse and therefore can no longer be sold as new.

Yes, you get the same accessories as with a brand-new product.

Yes, you get the same limited warranty as with a brand-new product. Depending on the device, it may come with a 1- or 2-year limited warranty.

We do all refurbishment work in our own facility. That way, you can be assured that your product meets our high-quality specifications and standards.