Refresh Reordering FAQs

You’ll automatically receive new ink/toner when your printer starts to run low - before you run out. Brother’s exclusive printer technology monitors your ink/toner levels and automatically orders more for you when you need it.

An order may be generated before you see a low ink/toner warning on the printer display, since the service takes shipping time into account.

You will receive an email 24 hours prior to shipment alerting you that an order is about to ship. You have 24 hours to cancel an automatic order before it ships.

Please allow up to 24 hours to start tracking your order.

To track an order, log in to your Reordering Account Dashboard and click My Account in the toolbar at top. In My Orders section click View Order History and click on Tracking Number to track order.

Log in to your Reordering Account Dashboard and click My Account in the toolbar at top. Then click View Order History/Track an Order. Click View Details in the Order Details column. 

If the order was generated within the last 24 hours and has not yet shipped, you can cancel it by clicking Cancel Order. 

Log in to your Reordering Account Dashboard and click My Account in the toolbar at top. Then select Manage My Printers and Enrollment and click your Printer Model Number (under Description in blue ) to view your ink or toner levels.

For each Ink or Toner cartridge, you’ll save 10% off Brother’s retail price.

You’ll only be billed when an ink or toner cartridge ships, with Free Shipping included!

Log in to your Reordering Account Dashboard and click My Account in the toolbar at top.

Select Manage My Printers and Enrollment, then click Manage Enrollment for the printer whose supplies you want to change.

In the Supplies grey bar go to the right and click Change Supplies Selections (in blue)

You can use the Refresh Reordering Account Dashboard to make account changes, including:

• Change Password
• Manage Shipping Address
• Change Credit Card & Billing Address
• Add or Change Printer
• And more!

Two steps are required.

1. Log in to your Reordering Account Dashboard and click My Account in the toolbar at top. Select Change Account Settings. At the bottom of the Account Details screen, make sure the Tax-Exempt check box is selected and click Save Changes.




2. Submit a copy of your organization’s Sales Tax Exemption Certificate to Brother

   • Login to your General Brother Account (separate from Reordering Account Login)
   • Click on Manage Tax Exemption Certificates. The page will display any certificates you already have on file.
   • To add a new certificate, click Add Tax-Exempt Certificate and follow the wizard to complete enrollment.

Tax-Exempt status will be reflected in your account within 5-10 minutes after submission.

Your certificate is subject to review and approval by the Brother Tax Department. The tax department will contact you via the email on file within 7 business days after submission if there are any problems with your tax certificate. If we are unable to verify your tax-exempt status or if your certificate is deficient, we reserve the right to charge the applicable sales tax to the payment method used for your purchase. Brother does not accept reseller certificates or EIN (Employer Identification Number) from the IRS as a valid tax-Exempt Certificate. Certificates are kept on file for one (1) year, unless the terms of your certificate specify otherwise.

Please contact a Refresh Reordering Specialist at (855) 225-7215 Monday-Friday 9 am through 9 pm ET if you need further assistance.

Log in to your Reordering Account Dashboard and click My Account in the toolbar at top.

To remove your payment card from the Service, select Manage Credit Card & Billing Address. Under Credit Card on File, click Delete and follow instructions.

Please check and ensure that your printer is powered on and connected to WIFI if you see a Printer Offline message. If that doesn’t work, power off your printer for one full minute, then power it back on.

When your printer is offline, Refresh Reordering cannot monitor your ink/toner levels, and you run the risk of running out of ink/toner and not being able to print.

You can contact a Refresh Subscription Specialist at (855) 225-7215 Monday-Friday 9 am through 9 pm ET to assist you.

To pause your service, log in to your Reordering Account Dashboard and click My Account in the toolbar at top.

Click Manage My Printers and Enrollment. Click your Printer Model Number (under Description in blue). Select the Start and End Dates you want to pause your service, then switch the button to On.

To cancel the Reordering Service 

Log in to your Reordering Account Dashboard and click My Account in the toolbar at top. 
Click Manage My Printers and Enrollment. Click the printer's Model Number in blue in the Description column. Then click Cancel Enrollment.

You can also contact support at (855) 225-7215 Monday-Friday 9am-9pm ET to cancel.

To cancel an individual Ink/Toner shipment but stay in the Service.

You have 24 hours to cancel an automatic order of ink or toner before it ships. You will receive an email 24 hours prior to shipment alerting you that an order is about to ship.
Click the link in the email you received or go directly to your Reordering Account Dashboard and click My Account in the toolbar at top, click View Order History/Track an Order and click View Details in the Order Details column.

If the order was generated within the last 24 hours and has not yet shipped, you can cancel it by clicking Cancel Order.