A: If you do not already have your printer connected to the Brother Mobile Connect app, download the Brother Mobile Connect from your mobile device’s app store and follow the direction instructions for adding a new machine. B: If your printer is already connected to your Brother Mobile Connect app, select that product so it is showing at the top of your home screen. Then click on the Brother+ Printer Dashboard icon and follow those instructions.
- Click on “My Printers” in the left navigation. - Click on the “Settings” icon ⚙ for the printer you want to remove - Click “Disconnect Device” in the pop-up window that appears - In the bottom left corner of the same pop-up window click “Remove Device” Note: If your printer is enrolled in a Brother supplies replenishment service such as Refresh, you will first need to unenroll from that service
If you sold your printer or gave it to someone else, you should remove the printer from your dashboard. Please follow the instructions for “How do I remove a printer from my Dashboard”.
From your dashboard, scroll down to the supplies usage section and click on “Shop Genuine ink and toner” Note: If you have purchased supplies through your Brother account in the past, you can also see your order history on the left-hand navigation
Click “My Account in the left navigation panel 1. Select “Payment info” in the sub menu under “My Account” in the left navigation 2. From the “My Account” screen, you will see all of your saved payment methods. You can edit or delete any existing payment method. If you would like to add a new payment method click “Add a payment method” in the upper right corner of this screen. 3. Note: If your credit card is on file for an enrolled Brother supplies replenishment service such as Refresh, you must change your enrolled credit info on the service’s Dashboard.
In the “Account” section of the left-hand navigation menu click on “Order History” a. From there you can see your most recent order(s). If an order has already shipped, you will be able to click on “Track package” for more detailed tracking. b. If you want to see more details about your order, click on “View Order Details”
In the left-hand navigation menu click the drop-down arrow next to “My Account” 1. Click on “My Account” 2. Scroll to the bottom of the page to see your current addresses. You can edit, remove or change your primary address by clicking on the corresponding link for the desired address. 3. If you want to add a new address, click on “Add new Address”
Once you register your product on your Brother account, your printer sends information such as how many pages have been printed, and ink or toner levels. With this data, we’re able to provide you with a dashboard of information, as well as specialized offers just for you.
No, Brother International Corporation cannot see the contents of what you have printed or even the file names of what you have printed. Brother International Corporation only has access to the number of pages printed, the ink or toner composition of those pages (such as whether you printed in color or black and white), and if those pages were printed single- or double-sided. At Brother we take your privacy very seriously. You can see our complete Privacy Policy.
Personalized offers and discounts can be found by clicking the “Notifications” link under the device portion of the left-hand navigation menu.
Click “My Account in the left navigation menu 1. Select “Communication Preferences” in the sub menu under “My Account” in the left navigation 2. From this screen, you can select what you would like to be contacted about by using the On/Off toggles. 3. After you make your selection, click on “Save Changes” at the bottom of the screen
1. Click on “My Printers” in the left navigation menu 2. Under the view details button, you will see a link to take you to your warranty information
A duplex page is a document printed on both the front and back of the sheet of paper. Duplex printing reduces paper usage, which can lead to cost savings and a lower environmental impact.
Non-Genuine ink or toner refers to ink or toner that was not manufactured by Brother Industries. Since Brother does not manufacture this ink or toner, we cannot guarantee its quality or accurately estimate its remaining yield.
1. Click on “My printers” in the left navigation panel. 2. Click on the gears icon for the desired printer. 3. In the Change Name field, enter the new name for your printer 4. Click the “Save Changes” button
The dashboard itself does not have the ability to change settings on your physical device but, the dashboard does have a connection to your device’s embedded web server (EWS). The EWS is like a mini website inside of your device that when accessed, allows you to easily control and manage it. 1. To access your printer’s EWS from your dashboard make sure you are on the same network as your printer 2. On your printer dashboard, click on “Device Settings”. From there you will see a connection to EWS. Click on the IP address shown. 3. For access to the more advanced settings, you will need your device’s password. The password is printed on the back of your device. Please note: you may have changed this password when initially setting up your device.
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